![]() We may refuse reimbursement until we have received the resent goods or until you have provided proof that you have resent the goods in an unused and undamaged condition along with original tags, barcode and invoice, whichever occurs first. Upon returns, we undertake to reimburse the customer the full price of the products within thirty (30) bank working days of the date of receipt of the return, provided that the products (along with all gift with purchase (GWP) and samples, if any which were supplied along with the product(s) and are linked to the purchase of the concerned product(s)) are shipped back unused and undamaged along with original tags, barcode and invoice, as soon as possible and no later than fifteen (15) days from the date of receipt of your return declaration, and that we receive proof of sending back prior to reimbursement. Please note that the pick-up will be free of charge up to two (2) consecutive returns. To comply with the return period, it is sufficient to provide your declaration informing us that you wish to return the product prior to the expiration date of the return period by emailing us at Our representative will contact you to organize the pick-up. Notification of customer’s intention to exercise the exchange or returns can be done by emailing us at with customer’s order details, including customer order number and the description of the products which are being returned. If a personalized product is delivered damaged or is defective, customers should contact us via e-mail us at within fifteen (15) days of delivery. However, return policy does not apply to products which have been personalized, except for defects in the products (or for instance the products are spurious) or incomplete or incorrect delivery. If the customer feels the products they have received from us do not meet this expectation, subject to Applicable Laws, the customer may initiate the process of return of the product(s) (along with all gift with purchase (GWP) and samples, if any which were supplied along with the product(s) and are linked to the purchase of the concerned product(s)), within fifteen (15) days of the date the products were received either by the customer or a third party (not being the carrier) to whom the products were shipped as per the terms of the order placed by the customer, subject to the products (and all gift with purchase (GWP) and samples, if any which were supplied along with the product(s) and are linked to the purchase of the concerned product(s)) being unused and in its original packaging along with original tags, barcode and invoice.įor contracts covering the order of several goods that are to be delivered separately, the return period is fifteen (15) days from the date on which you or a third party you name and who is not the carrier has received the last item of such order. We are committed to offering customers the finest cosmetic products available. ![]() We are unable to process orders to a P.O Box address. Orders must be placed by 1pm for next working day delivery. Express delivery is only available for Jeddah. ![]() A charge of SAR 20 will be incurred on purchases below SAR 299 threshold.Ĭomplimentary standard delivery on all orders is offered during exceptional promotions and automatically added to checkout when available.Ī charge of SAR 30 will be incurred on purchases with Express Delivery. To see all the shipping options available, please add your address in checkout.Ĭomplimentary delivery on all orders SAR 299 and above.
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